Shipping Information and Live Arrival Guarantee

 

Please Read In Full Before Placing Your Order!

Be mindful of the laws in your state before placing your order! If the fish selected are illegal in the state you reside in, your order will be cancelled. 
 
Setting Up Shipping Dates
After placing your order, you will receive an email to set up shipping. Depending on the stage of the quarantine process, shipping may be delayed up to a week to ensure perfect health before shipping. Please be sure to include your email address during checkout so we have a clear way of contacting you, and keep an eye out for an email from us as well.
Overnight Delivery
We primarily ship using Fedex Priority Overnight which ships straight to your doorstep. We ship out Monday and Wednesday of each week. Packages are typically delivered between 10:30 am -12:00 pm the following day. The shipping cost includes an insulated Styrofoam box, bags, heat/cold packs, etc. The day the shipping label is created, you'll receive an email with tracking information. Of course, in rare instance, there are delays. We pack all of our orders with delays in mind, and rarely experience loss as a result. If your package is delayed, please contact Fedex directly for further information and updates.  
 Airport to Airport Delivery 
Airport to airport is typically the fastest, safest, and most economical shipping method for large fish or heavy orders. Typically airport to airport shipments are typically reserved for orders $300 and over, but certain exceptions may apply. We ship out Southwest Cargo on Monday evenings, and Delta cargo on Wednesday evenings. The fish are sent to your nearest Delta or Southwest cargo facility at your local airport, where you'll be able to pick them up and pay the shipping charge directly to the airline. The method of cargo is dependent on the best flight with the least amount of travel time. After placing your order, we will contact you to find the best flight for both you and the fish, as well as walk you through the process if you are unfamiliar with it.
Add-On's to Orders
Add-on's to orders are permitted within 24 hours of when your order is slated to ship out. If you add on to your order, please put your original order number in the notes of your new order so we can ensure it is packed correctly. In addition, there is a high likelihood that shipping will increase/we will need to use a larger box. In this event, you will receive an email from us with the amount owed. We can accept payment for the additional shipping costs via PayPal, or payment by phone during our store hours. 
Live Arrival Guarantee
We take pride in our shipping and losses are a very rare occurrence, even when the boxes are delayed. Live arrival is always guaranteed given the conditions listed below are met. In the rare event of a fish arriving DOA, we offer full credit or refund as well as a refund on shipping (FedEx Priority shipping only, and if it is the only fish shipped).
Conditions of Live Arrival Guarantee
1. The package must be received on the first delivery attempt.
2. The package must be sent to the correct address and not a forwarding address. 
3. A clear picture/video of the fish in the original, sealed bag must be sent to globalfishcosales@gmail.com within 3 hours of delivery. 
How Do We Treat Our Fish?
The health and quality of the fish we sell is of upmost priority to us. For that reason, we take extra time and preparation with all fish as they arrive at our facility. All fish are treated based on the conditions they exhibit upon arrival-ranging from medications (praziquantel, nitrofurizone, copper sulfate, and methylene blue) as well as natural solutions like salt, heat, rich tannin water, etc.
How Do We Prepare Fish For Shipping?
Our knowledge and commitment to quality has made us a leading provider of rare fish throughout the United States. Shipping fish is a delicate process that encompasses a number of variables. When your order is placed, we do visual checks on every fish to ensure they are at upmost health. To ship fish properly, especially sizable species, a period of fasting is required. This can last anywhere between 3 days to a week conservatively speaking. Additional treatments may be necessary, in which you will be contacted regarding a timeline on shipping.
Our Commitment To You
Customer service and an all-around positive experience is our #1 goal at Global Fish Co. We pride ourselves on the relationships we build with our customers, and providing a personalized experience to each person who receives a fish from us. Our commitment to our customers is providing fish at the highest quality, health, and price that we can offer. We get the most enjoyment out of seeing our fish thrive for years in your tank, 
As always, fish are sold first come, first served basis. We cannot hold fish that are not paid in full upfront.