Info & FAQ
Ups Overnight Delivery, live arrival guaranteed.
We ship orders out ASAP, Monday through Wednesday. Orders placed after Wednesday afternoon ship the following Monday. Most orders ship same day/next day. You’ll receive an order confirmation email immediately, then a second UPS tracking email the day of shipping. If there are any issues we will contact you.
Do you treat your fish?
When necessary, absolutely! Every tank at our place gets a daily health check to maintain a high level of health and quality. We don’t however blast all new fish with antibiotics or other medicines without signs of needing it, while common these days, we find this practice to often do more harm than good.
What does Ups overnight shipping cost?
We offer flat rate shipping nationwide. Rates vary depending on state, but it ranges from $39-$89 depending on where you live. Rates are automatically calculated during checkout. We don’t charge extra for insulated boxes, pure oxygen, heat packs or anything else.
Can I have my fish shipped a certain day?
Yes, but you’ll need to include the date in your “order notes” section while checking out and we will contact you directly to confirm. Typically, if it’s within a week of placing the order its not a problem.
What is airport cargo shipping?
Some of our fish are simply too large to ship safely with UPS. For any fish labeled with air cargo, they can be purchased through the site normally. It will charge you for the flat rate overnight, which counts as the deposit towards the cost of the cargo charge. We will contact you to schedule everything and walk you through the process if needed.
Do you buy fish or take them for credit?
We do! We want hobbyist bred fish and collector’s fish, not the sad fish you want to get rid of before it dies. We typically offer 1/3 retail price in credit that needs to be spent same day you bring them in. Any cash deals need to be discussed prior to delivery. (Text pic/vid to store cell #) If the fish are not up to our standards, we may adjust the price or refuse them altogether.
What else can I do to support you guys?
The biggest way you can help us achieve our mission is to spread the word! Whether it’s sharing our social media posts, a Google review, or letting your friends and family know about us, your word of mouth is the biggest compliment we can receive and it really does mean a lot to all us.